Shipping policy

Last updated: October 19, 2026

Free U.S. standard shipping

Standard shipping is free on every U.S. order, with no minimum purchase. There is no additional standard-shipping charge after checkout. Any applicable taxes are shown during checkout.

We currently accept orders for delivery within the United States. Expedited shipping is not offered at checkout.

Dispatch and estimated delivery

Orders dispatch in 1–2 business days. Business days are Monday–Friday, excluding public holidays.

Estimated delivery is 7–14 calendar days from the order date. This total arrival estimate includes order preparation and shipping time.

Actual arrival timing can vary with product availability, delivery address and carrier appointments. If the estimated timing for your order changes, we will contact you. For delivery questions about your model or ZIP code, email hello@cedarandamber.com.

We email tracking details after dispatch. Creating a tracking number does not necessarily mean the carrier has collected the shipment. If your shipment is delayed or tracking needs clarification, contact us with your order number.

Preparing for a sauna delivery

Saunas are large items. Before ordering, check the product dimensions and the access available at your property. Tell us about stairs, narrow roads, gates or other delivery restrictions so the delivery arrangements can be confirmed.

Carrier appointments, where required, are arranged using the contact details associated with your order. Please check that your delivery address and contact information are correct and contact us promptly if they need changing.

Site preparation, electrical work, assembly and installation are not included unless expressly listed as part of your purchase. Contact us before ordering if you need clarification about what is included with your sauna.

Inspecting your delivery

Inspect the shipment on arrival where possible. Note visible damage with the carrier, photograph the product and packaging, and retain the packaging while we review the issue. Contact us promptly about damaged, defective, incorrect or missing goods. These steps help us investigate; they do not remove your applicable consumer rights.

Shipping questions

Email hello@cedarandamber.com. Our email-support hours are Monday–Friday, 10 a.m.–6 p.m. Central Time. Cedar & Amber is operated by Naero LLC.