Refund policy

Last updated: October 19, 2026

30-day return requests

You may request a return within 30 calendar days after delivery by emailing hello@cedarandamber.com. Include your order number, reason for return and photographs showing the product and packaging.

Change-of-mind returns

For a change-of-mind return, the sauna must be unused, unassembled and uninstalled, with all parts, accessories and original protective packaging. Please obtain return authorization before arranging shipment. We will provide the correct receiving address and return instructions.

You are responsible for the actual return-freight cost for a change-of-mind return. We will explain the freight arrangements and any quoted return cost before you agree to the return shipment. We do not charge a restocking fee or deduct an outbound-shipping charge from an order sold with free standard shipping.

After authorization, hand the return shipment to the carrier within 14 calendar days. If you need more time because of freight scheduling, contact us before that deadline. Do not send saunas to our business mailing address.

Damaged, defective or incorrect goods

Contact us promptly if your sauna arrives damaged, is defective or is not what you ordered. Send your order number and photographs, and retain the packaging while we investigate. We will work with you to arrange an appropriate repair, replacement or refund, including necessary return freight at our expense. The change-of-mind condition requirements do not prevent you from reporting a defect discovered after assembly or installation.

Refunds

We will inspect an authorized return and email you the outcome. For an eligible return, we will complete the inspection and issue the refund to the original payment method within 10 business days after receiving the returned goods. Refunds cover the amount actually paid for the returned goods and applicable refundable taxes. Your payment provider may take additional time to post the refund.

If you paid through Shop Pay Installments or another payment provider, its terms govern your payment schedule and the handling of any financing charges. Contact the provider about payments while a return is being processed.

Cancellations and exchanges

Email us as soon as possible if you need to cancel or change an order. If we can stop dispatch, we will confirm the cancellation and issue the refund within 10 business days after confirming cancellation. Once dispatched, the return process applies. For an exchange, contact us first so we can explain the return and replacement-order arrangements.

Contact

Cedar & Amber is operated by Naero LLC. Email hello@cedarandamber.com Monday–Friday, 10 a.m.–6 p.m. Central Time. This policy does not limit rights that apply under consumer-protection law.